24th March 2020 - COVID-19 Update
All appointments will be triaged by telephone first. Please do not visit the surgery unless requested by a clinician.
We are currently unable to offer pre-booked appointments due to the Covid-19 crisis. All appointment requests will be triaged first. Please call the surgery on the day that you need to speak to a clinician.
Vine Surgery Partnership operates an advanced access system.
All our surgeries for doctors, are divided into pre-bookable 15 minute appointments and same-day slots. Nurse Practitioner appointments are 10 minute pre-bookable and same-day slots.
The 10 minute bookable appointments can be booked up to four weeks in advance.
Please try to save the appointments at the end of the day for those who can only come after work.
All same-day appointments are to be used for urgent problems only.
This system has also greatly reduced the number of patients who just do not attend, wasting all our time and reducing your access to us. Please let us know asap if you cannot attend.
If you want to see a particular doctor you may have to wait a little longer.
One of the doctors is nominated each day and may occasionally be called out during surgery to deal with an emergency. Please be patient. If there is a long delay, we will try and arrange for you to be seen by another doctor.
All doctors, nurse practitioners and practice nurse clinics are by appointment only.
By co-operating with us in the smooth running of our appointment system, you will be able to see a doctor or nurse practitioner when you wish.
Patients registered at Vine Surgery Partnership have the opportunity to book an advanced telephone consultation with a doctor. These telephone consultations should be used when you need advice but the doctor does not need to see you.
The consultations will take place at a fixed time each morning and afternoon.
You will be asked to leave your name and telephone number for the doctor to return your call. You will also be asked for a brief description on the nature of the problem.
You will be contacted as near as possible to the pre-booked time. Please take into account that at busy times the surgery may run late when expecting a telephone call from the doctor.
If you would like to use this service, either pre-bookable in advance or to book on the day, contact reception on 01458 841122.
We operate a home visiting policy when required for patients who are housebound or too ill to get into the Surgery.
To request a Home Visit you need to phone before 10.00 am and give symptoms etc to the Receptionist who will log your call and pass your request to the nominated Doctor. If your visit is accepted, a decision will be made as to which Doctor visits, this may not be the Doctor you are registered with.
Please note however, that home visits are extremely time-consuming so we appreciate it if patients try as hard as possible to come to the Surgery. Please also note that if you are registered as living outside of the practice area, we are unable to offer you home visits.
In an 'out of hours' situation please telephone NHS 111 - simply dial 111 on the telephone. The service has been introduced for people who need medical care quickly but don't need a 999 emergency service. It operates 24 hours a day, 365 days a year.
If you need to be seen by a doctor you may be asked to go to the out of hours centre at Shepton Mallet Community Hospital.
If you are too unwell to attend you, will be visited at home.
You can also obtain 24 hour general medical advice by telephoning NHS 111 or by visiting the NHS 111 website.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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